Support Tickets
The best way to request technical support is to submit a support ticket by sending an email to helpdesk@yescharteracademy.org or filling out the form on https://yesacademy.jitbit.com/helpdesk/Tickets/New
School Email Accounts (Google Account)
Your yescharteracademy.org email account is provided by google workspace. Use this account to access
* Email: gmail.com
* File Storage: drive.google.com
* Documents: docs.google.com
* Presentations: slides.google.com
* Google Classroom: classroom.google.com
Chromebooks
- What if a student doesn't have a chromebook assigned in the assignment sheet?
If there is an unassigned chromebook in your room's cart, it will automatically be assigned during the next sync (once daily, overnight)
If there are no chromebooks available, please submit a support ticket.
- Passwords
Students up to 5th grade will all use the same password to log in. The password will typically be in the format 'yesfoxes{current year}' for example 'yesfoxes2023'
Students in 6th grade and up will set their own passwords which they will need to remember. If a student forgets their password it can be reset by filling out the
password reset form.
Passwords for new student accounts will follow the same format given above.
- Common Problems
When logging in, the student gets a message stating that they're not authorized to use the device.
* Double check the assignment sheet and ensure that the computer's tag (the 8 character code on the bottom sticker) matches the computer assigned to the student. Submit a support ticket if further issues occur.
The chromebook's screen is rotated, magnified, color inverted, etc.
When a key is pressed on the keyboard, the wrong character is typed
- Bookmarks
Many school bookmarks are available in the managed bookmarks folder. To access common bookmarks, open the browser and click the 'YES Websites' folder in the bookmarks bar.
PowerTeacher
Powerteacher is used to take class attendance.
Submit a support ticket if you do not know your credentials
Clever
Clever syncs both teacher and student accounts to a selection of websites. Clever will typically sync any changes to your class enrollments within 48 hours.
Customize your portal:
Services synced through clever:
* Google Classroom
* i-ready
* Amplify
Google Classroom
Your class rosters will be synced to google classroom through clever once enrollments are finalized.
When first signing in to google classroom you may need to be approved as a teacher, select "Teacher" as your account type and then submit a support ticket to request approval.
i-ready
Log in to i-ready through clever by following the instructions to log in to clever, then click the i-ready icon under 'District Resources'.
Students will take periodic diagnostic assessments throughout the school year to gauge their academic progress. The first assessment will be scheduled for you, subsequent assessments will need to be scheduled within the testing window according to the instructions:
How to assign diagnostics in i-ready
The schedule of the testing windows will be decided by the principal and administrators.
GoGuardian
GoGuardian is used to filter and monitor student's browsing activity.
If you're not able to log in please submit a support ticket. GoGuardian is used in 2nd grade and above.
Create a goguardian scene to allow or block students from visiting websites and then start a session to apply your scene to your class:
ParentSquare
Use parentsquare to communicate with your student's families.
Microsoft Office 365
Log in to microsoft office products using your google account credentials. If have not signed in before you may need to have a license assigned, please submit a support ticket to request a license.
CAASPP
If you do not have an account or don't know your credentials, please submit a support ticket.
Students in 3-8th grades will be required to take the statewide CAASPP tests at the end of the year. If you haven't administered the CAASPP before or would like a refresher, please make sure to look through the CAASPP Test Administrator Tutorial
https://www.youtube.com/watch?v=I7fSopZ0pXY
Particularly helpful might be: